Protecting the Privacy and Security of Your Personal Information is Very Important
Pacific Monarch Resorts, Inc. (“PMR”) strives to provide an excellent
array of vacation-related products and services, including the Monarch Grand Vacations
("MGV") program – a points-based vacation resort ownership program featuring
a variety of beautiful resort locations. PMR collects information about customers
and prospective customers both offline and online in order to provide a vacation
resort ownership experience that is tailored to your interests. PMR's Privacy
and Security Policy is intended to protect your privacy and ensure that your personal
information is handled in a safe and responsible manner.
This Privacy and Security Policy applies to PMR and the following PMR-affiliated
Vacation Marketing Group, Inc.
Vacation Interval Realty, Inc.
Monarch Owner Services, Inc.
This Privacy and Security Policy also applies to the websites found at the following
Internet addresses: www.pacificmonarch.com, www.pmonarch.com, www.monarchgrandvacations.com,
www.rivierabeachandspa.org, www.rivieraoaks.org, www.palmcanyonresort.org, www.rivierashores.org,
and www.cancunresort.org, www.caboazulresort.com and any other websites that may
be directly affiliated with PMR or those resorts that are a part of the MGV program.
PMR's Privacy and Security Policy Will Change Over Time
By registering on and/or using PMR's websites, you consent to the collection and
use of your personal information by us. Because we continue to develop and
improve the vacation resort products and services we offer, our policies will change
over time. We encourage you to review this Internet Privacy and Security Policy
from time to time to stay abreast of our most current privacy and security policies
and practices. Your continued access and use of PMR's websites will constitute
your acceptance of any changes or revisions to our Privacy and Security Policy.
Summary of PMR's Privacy and Security Policy
This Privacy and Security Policy explains and summarizes how we collect, use, share
and protect your personal information as you interact with our sales, marketing,
and customer service personnel both online and offline. This Privacy and Security
- What types of information PMR gathers from consumers who inquire about PMR's products
or services, apply to purchase such products or services, apply to us for the financing
of their vacation resort ownership purchase, and who use our websites.
- How PMR uses the personal information that you share with us and the information
we learn about you as a result of our relationship.
- How PMR uses log files, “cookies” and other Internet-related tools.
- What personal information, if any, PMR may share about you with others and the
conditions that protect your information if it must be shared.
- What kind of security measures PMR takes to protect your information from loss
or disclosure and how PMR will inform you in the event of a security breach.
- The circumstances under which you can access the personal information you have
shared with PMR in order to have that information corrected, restrict PMR’s
use of that information, and/or have it removed from our records.
- Other things you should know about privacy and your relationship with PMR.
The Types of Information PMR Collects About You
PMR collects information you provide to us or that we learn about you through a
variety of ways, including through your use of our websites, your inquiries regarding
PMR's products or services, or your application for the purchase of PMR's products
or services. For example, you may provide information to PMR when you register
with, sign into, or search any of our websites. You may also provide information
to PMR whenever you participate in a survey, request our marketing brochures, or
communicate with PMR’s customer service personnel. As a result of those
actions, you might provide us with information such as your name, address, phone
number, email address, and product or service preferences. We also automatically
gather and store certain types of information whenever you visit one of our websites.
We might also receive information about you from other sources, and we may add that
information to our database in order to, for example, provide you with special offers
that we think will be of interest to you.
If you apply through us for the financing of your MGV vacation resort ownership
purchase, we may also collect personal information about you from the following
sources: applications or other forms (including collecting of information
such as name, address, social security number, assets, and income); your financial
transactions with us and other financial organizations; consumer reporting agencies
(to obtain information regarding credit worthiness and credit history); information
from outside sources regarding your employment, credit and other relationships;
data from public records; and as may be required by the USA PATRIOT Act to verify
How PMR Uses Information About You
PMR collects and uses personal information from you in several key ways:
- Website usage. PMR or PMR’s authorized service providers
may observe activities, preferences and transactional data (such as your IP address,
browser type and operating system) relating to your use of our websites. We
may use this collected or logged information in order to provide better service,
to facilitate improved use of our websites, to track usage of the website, to address
security hazards, and to track aggregate traffic patterns throughout our websites.
We may use aggregated, statistical information to describe our customer audience,
products and services, and to develop partnerships with third parties to offer products
and services in which we believe our customers will be interested. For example,
if 30% of our customers are interested in air flights to Mexico, we may share that
statistic with travel service companies in order to explore the possibility of offering
our customers access to such air travel directly through our website.
- Online Transactions. We collect information about you whenever
you use our websites and we may use the information for PMR's marketing purposes.
Our customers are given the option to access their account online. In order
to access such online services and protect your account information, you will be
asked to choose a password, and you may be required to provide your name, account
number, email address and other basic personal information. If you choose
not to provide the information, your ability to access certain online features may
be denied. For example, if you should forget your password and you have not
provided us with your email address, we will be unable to email your password to
- Account Information. We collect information from you, about
you from credit reporting agencies, and from other sources when you apply through
us to obtain financing of your MGV vacation resort ownership purchase. We
use this information to provide you with financing. We also use this information
to service and collect on your account.
Disclosures to Unaffiliated Third Parties for Marketing Purposes.
We do not sell your personal information to third parties for any reason.
We do not disclose your personal information to unaffiliated third parties
who may want to offer you their own products and services unless you have requested
or expressly authorized us to do so. We may, however, send directly to you
information about these unaffiliated third parties’ products and services
if we believe they may be of interest to you.
We may disclose personal information regarding our customers to third parties for
certain non-marketing purposes, such as disclosures that are required or permitted
by law. We may make disclosures if required by law, such as in connection
with a subpoena or similar legal process. We may also disclose personal information
as permitted by law, such as when we believe that action is necessary to investigate
or protect against harmful activities to PMR guests, visitors, employees, or property
(including our websites), or to others.
We may also disclose personal information in connection with a merger, acquisition
or bankruptcy. We may also disclose personal information about our customers
to credit bureaus and similar organizations in connection with our financing or
We do not disclose personal information about former customers, except as permitted
or required by law.
No Disclosures to Affiliates for Marketing Purposes.
We do not share your personal information with PMR affiliates for the purpose of
those affiliates offering their own products and services to you. Your personal
information is shared with PMR affiliates only so that our affiliates may market
PMR's products or services or otherwise provide services on PMR’s behalf.
Disclosures to Affiliated or Third Party Service Providers.
We may share your personal information with third parties or affiliates of PMR,
which may include both financial service entities and non-financial companies, where
it is necessary for us to complete a transaction or do something you have asked
us to do. For example, we might need to provide your personal information
to a third party or an affiliate to assist you with obtaining financing for your
MGV ownership or so they can process and fulfill your request for information about
special guest services at a PMR resort.
We may share your personal information to third parties or affiliates of PMR with
whom we have contracted to perform services on our behalf. Our affiliates
perform sales, marketing and customer service activities on our behalf. All
companies that act on our behalf are contractually obligated to keep the personal
information we provide to them confidential and to use such information only to
provide the services we ask them to perform. For example, we may use an outside
company to deliver promotional materials regarding our resorts. We may also
use a credit card processing company to bill customers for their purchase of certain
PMR products and services. These companies are not authorized to retain, share,
store or use personal information for any secondary purposes.
You Have Choices When It Comes to How PMR Uses Your Personal Information for
All customers who register to access their account information online will receive
a welcome email immediately after completing the online registration form. Registered
customers will occasionally receive information regarding products, services, or
special promotions. We do not want to send promotional materials you do not
want to receive, nor do we want to contact you via email or telephone regarding
PMR's products, services, or special promotions if you do not wish to receive such
emails or telephone calls. As such, you may choose not to receive marketing
offers from us by direct mail, telephone and/or email. Please note that, even
if you elect to not receive marketing information from us by direct mail, telephone
or email, you will continue to:
- Be contacted as necessary to service your account.